1. Contact TheDress.Co Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to fill out the Product Return Formand Submit it.
2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not the item ordered), we will be responsible for item exchange and postage will be on us. You may also return the product and get a full refund including postage.
3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
4. You can choose to receive a refund on all products except those marked "online store credit only" or "final sale". There's A 15% restocking fee for all refunds. Restocking fees are deducted from your final refund amount.
5. You can receive online store credit on all products except those marked "final sale", equivalent to the total value of your product purchase. Online Store Credit is valid for one year after the issue date. Online Store Credit can only be used for purchasing merchandise, it can not be used towards shipping costs.
To use your online store credit, enter the code in the box called "Promotional Code" in your shopping cart. Click the button called "Apply Code" to see the new adjusted price once the code has been applied.
6. Once we receive your package, it can take 5-10 business days to process your refund/online store credit.
If you need an exchange that is time sensitive due to an upcoming event, please let us know and we can offer you alternative options. All final sale products are not returnable and refundable.
7. All sales are final after 7 days
8. Shipping charges are non-refundable in all cases.
9. Customers are responsible for shipping costs on returned items or exchanged items.